शिकायत नीति

पिछला अपडेट: 11 सितंबर 2026

If something has gone wrong with OurGroupCard, please tell us. This policy explains how to complain and what happens next. It does not affect your statutory rights.

How to complain

Use the contact form or email mail@williation.uk. Please include:

• your name and the email address used with your account or card, if any;
• the card link or page involved, if relevant;
• what happened, when it happened and what you would like us to do.

Do not send passwords or full payment card numbers. For copyright, privacy, safety or accessibility issues, choose the matching request type in the contact form so it reaches the right review.

What happens next

We aim to acknowledge complaints within 5 working days and to send a full response within 28 days. If we need more time, for example because the matter is complex or we need information from you, we will tell you why and when to expect an answer.

If you are not satisfied

You can ask us to review our response by replying to it. If you are a consumer and remain unhappy, you may seek independent advice, for example from Citizens Advice. Privacy complaints can also be made to the Information Commissioner's Office, and you do not have to use this process first.

Our company details are on the Company Information page.